If you need to cancel a tour, we provide a (partial) refund depending on the timeframe in which you cancel:
8 days or longer before the tour: 100% refund | You can cancel free of charge.
7 days before the tour: 75% refund or reschedule | If you cancel the tour within a timeframe of 7 days, but longer than 48 hours before the reservation, we will reimburse 75% of the total tour costs with VAT. If you choose to reschedule the tour within this timeframe, we will move your tour to another time free of cost.
48 hours before the tour: 50% refund | If you cancel the tour within a timeframe of 48 hours, we will reimburse 50% of the total tour costs with VAT. Rescheduling the tour does not affect this condition.
Cancelling your tour can be done by sending us an email, including possible dates and times for rescheduling the tour.